THE TEAM
Todd Lapidus
Founder and President
“ The most important dynamic to engage with today is closing the gap between your brand promise and your customer experience. Your future depends upon it.”
• 30 years of experience in strategy, execution, executive leadership development and service innovation
• Deep experience in brand development, strategy formation, service culture, service innovation, leadership development, operations process improvement, and senior management development
• Functional expertise includes: Brand Operating Standards, Performance Measurement, Service Delivery and Alignment between brand messaging and customer experience
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