C3’s professionals are respected for the value they bring directly to their clients. They also produce materials that share the company’s thinking in a wider context. Here you will find papers that reflect their expertise and that deliver practical approaches to important issues. Graphics illustrating some core concepts are also available. Individual papers are being made available for download here as they are released.

Papers:

“Speaking Matters: Language Impacts Your Future,” by Todd Lapidus. Every time we speak, we make a difference — sometimes a negative one. In business, if we fail to make our language powerful and effective, our future is limited.
Read the full article at the Huffington Post

“Speaking Matters,” by Todd Lapidus and Matt Cohen. This paper launches a discussion of why leaders often fail in making their language strong and effective. It explores how we can communicate differently by approaching speaking as a consequential act.
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“Speaking Consequentially—Memo,” by Todd Lapidus and Matt Cohen. A note from the authors that continues the conversation by sharing some of the readers’ responses to Speaking Matters.
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“Speaking Consequentially, Part 1: Strong and Creative Speech,” by Todd Lapidus and Matt Cohen. Strong and creative speech is essential to leadership. This paper focuses on how to find the right words to be effective when you speak.
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“The Future of Executive Coaching” by Todd Lapidus and Kim Payton. We know that executives are frequently stuck and cannot move beyond their interpretations of events. Here we explore a direct approach to working on your blind spots.
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“Infrastructure and Process: Producing Results Instead of Protecting Turf,” by Todd Lapidus. The purpose of this paper is to answer one question: If the role of process management is so well understood, so ingrained in traditional management education, why is it so poorly executed?
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“Worlds Apart: Aligning Company Strategy and Talent,” by Gordon Peterson and Todd Lapidus. Identifies an organizational “sweet spot”—what we call the Alignment Threshold™—where a firm’s business strategy is aligned with its talent.
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“Razor Sharp: What Are You Leading With?” by Gordon Peterson and Todd Lapidus. Introduces the concept of choosing a strategic platform and then investing a disproportionate share of company time and money on that platform’s critical talent pool.
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“High Potential Equals High Maintenance” by Gordon Peterson and Todd Lapidus. Examines criteria that will identify, develop and deploy the leaders who can execute on the company’s strategic platform.
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“Collaboration, trust and innovative change,” by Ruth Ann Hattori and Todd Lapidus. An examination of the primary importance of trust and two firms that emphasize trust and collaboration as critical elements in their pursuit of innovation. Journal of Change Management.
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Models:

Service Hierarchy. Presents a dynamic evaluation tool to align the brand promise with service delivery.
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Passion – Excellence. Explores the connection between passion and excellence while answering the question: why do some passionate people produce excellence and some only produce chaos?
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Process. The simple and elegant design helps any manger understand how process enables performance.
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Performance Pyramid. Foundation to understanding how to improve results in any business.
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Building Trust. The most common tripwires to building trust in service intensive businesses.
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